DEPOSIT & FINAL PAYMENT
• 50% minimum deposit is required. This must be received within 5 working days to secure the reservation. A final payment for the balance of the tariff and any extras is due on arrival
PAYMENT METHOD
Cash, EFTPOS, Mastercard, VISA & Bankcard are accepted. Prior arrangements need to be made if paying by cheque.
CANCELLATION & REFUNDS
The managers of Byron Quarter reserve the right to apply the following fees if the reservation is cancel or terminate.
Cancellation with greater than 30 days notice prior to the date of arrival:
• Deposit will be refunded less a $55 administration fee
Cancellation with less than 30 day notice but more the 7 days prior to the date of arrival
• A $55 administration fee plus 2 nights accommodation (at the pro rata nightly rate) or the deposit of 50% of the tariff, which ever is the lesser
Cancellation within 7 days of the date of arrival
• No refund of deposit
Failure to cancel the reservation and no check in on the date of arrival.
• Full tariff will be charged as the apartment is being held on your behalf until notified.
Once the apartment is occupied
• There is no refund of tariff in full or part for the booked period. Care should be taken that the apartment is to your satisfaction on arrival as it is not possible to move you to a different apartment without extra cost once the apartment has been occupied.
RELEVANT INFORMATION & RULES FOR BYRON QUARTER
1. Check in Time is 2 pm on the day of arrival unless prior arrangements for an early check in are made. Where possible this will be provided on request. Please contact reception at least 24 hours prior to arrival if the Expected Time of Arrival is outside normal office hours (9:00am to 5:30pm) to ensure your key can be picked up.
2. Check out time is 10am on the day of departure. We will gladly store your bags between check out and departure (office hours only).
3. Parking on the day of arrival and departure. Subject to availability in the garage, parking will be made available on the day of check in and departure at no extra cost.
4. Guest common area and heated plunge pool provided.
5. Nominated guests only. Only persons that are registered and named on the guest list are to be accommodated in the apartment. The office staff must know all guests. This is important information that will be required in the event of an emergency. Additional fees and maximum numbers of guest per apartment apply. Invited non-registered guests are required to leave the premises by 10pm.
6. Under 18 year old guests. An adult must accompany persons under the age of 18 years of age unless prior arrangements are made with the management and a Guardian Consent form has been completed. The Managers of Byron Quarter reserve the right to refuse accommodation to unaccompanied persons less than 18 years of age.
7. Complimentary “guest starter pack” is supplied for your convenience on arrival. (viz. coffee, tea, sugar, milk, dish washing wipe, dish washing and laundry powder sachets, bath soap & 1 roll of toilet paper). Extra items are for sale at the office if required.
8. Linen. As part of the tariff the apartments are supplied with the following linen. Bed linen (one queen bed in studios and 1 bedroom apartments and one queen and two singles in two bedroom apartments), 1 bath mat & hand towel/s, 1 bath towel and 1 face washer per nominal persons in the apartment. A limited number of beach towels are available for hire.
9. Mid services. Stays of 8 days or more will be offered a mid stay service (clean) and linen change each week there after.
10. Direct dial telephones and modem connections are provided in all apartments (with one exception, please let us know at booking if you require these facilities). Outside callers can direct dial the apartments on (02) 6680 9900 ext 2 plus the apartments number (eg. Apartments 21, ext 221). Calls charges are metered and STD charges apply where applicable.
11. No smoking in the apartments. We respect you right to smoke but respectfully request you do so on the balconies and not in the apartments or hallways. Cleaning cost to remove the smell of smoke and/or repair any damage caused by smoking will incur a charge to the quest.
12. Keys. Two sets of keys are available. Loss of keys will result in a charge of $50 per set to cover the cost of replacement.
13. Noise and unruly behaviour. There is a 10pm noise curfew after which we require noise to be kept to a minimum for the enjoyment of all guest in the complex. Unruly and/or destructive behaviour will not be tolerated and the tenancy will be terminated immediately with no refund. Illicit activities are strictly not forbidden on this premise. Any such activities will be reported to the police, eviction will be immediate with no refund.
14. Parties are not allowed on the premises.
15. No pets allowed. Sorry
16. Garage. The complex includes a under building car park. Maximum height is 1.940m. Security is not guaranteed, but it does have a locked roller door. Byron Quarter takes no responsibility for damage or theft or your vehicle or possessions in your vehicle.
17. Damage and losses from apartments. The management reserves the right to charge quests for any damage, breakages or loss of property including the apartment keys.